Data Protection
Your data, your control. Never lose a transaction file with DocJacket's comprehensive data protection and backup systems.
Your Data, Your Control
Transaction coordinators handle millions of dollars in real estate deals, and losing even one document can derail a closing and damage professional relationships. DocJacket is built on the principle that you should never have to worry about data loss, and you should always maintain complete control over your transaction files.
We've designed multiple layers of protection to ensure your closing documents, contracts, and communications are always safe, always accessible, and always under your control. Whether you're managing 5 deals or 50, your data integrity is our top priority.
Zero Data Loss Objective
We design for zero data loss and validate recovery through regular drills. Here's how we achieve it:
Triple Backup Protection
- Primary Storage: Your files live in enterprise-grade cloud storage infrastructure
- Automatic Backups: Daily snapshots stored in separate geographic regions
- Personal Backup: Optional cloud storage sync puts copies in your own accounts
- Local Export: Download complete transaction folders anytime for offline backup
Point-in-Time Recovery
Accidentally deleted a contract? No problem. We can restore any file to exactly how it was at any point in the last 35 days - down to the minute.
"I accidentally deleted my closing statement on Friday at 4 PM. DocJacket restored it exactly as it was - saved my weekend!" - Sarah K., Transaction Coordinator
Version History
Every document change is tracked with timestamps and author information. See who changed what, when, and restore any previous version instantly.
Perfect for tracking contract amendments and keeping an audit trail for compliance.
Immutable Document Storage
Final contracts and closing documents are stored with Write-Once, Read-Many protection. Once marked final, they cannot be modified or deleted - meeting legal compliance requirements.
99.9% Uptime Guarantee
Provider-backed Service Level Agreement ensures your files are accessible 24/7. If we don't meet 99.9% uptime, you get service credits.
Your closing files are more reliable than your office internet connection.
Recovery Objectives
Recovery Time Objective (RTO)
≤ 4 hours maximum
Recovery Point Objective (RPO)
≤ 15 minutes maximum
Cloud Storage Integration
We offer seamless integration with popular cloud storage providers to sync your transaction files with your existing personal cloud accounts.
How It Works
Connect Your Account
One-time setup to link your cloud storage account
Automatic Sync
Every document automatically appears in your cloud storage folders
Double Backup
Your files exist in DocJacket AND your personal cloud storage
Backup Your Backups
With cloud storage sync enabled, your transaction files exist in three places:
- DocJacket's enterprise cloud storage with daily backups
- Your personal cloud storage with provider redundancy
- Local exports to your computer or external drives
This is the most comprehensive backup strategy available for transaction coordination.
Folder Organization
Synced files maintain DocJacket's smart organization in your cloud storage:
├── 123 Main St (Active)/
│ ├── Contracts/
│ ├── Disclosures/
│ └── Communications/
└── 456 Oak Ave (Closed)/
Selective Sync
Choose what syncs to avoid cluttering your cloud storage:
- ✓ Final contracts and closing docs
- ✓ Important communications
- ✓ Signed disclosures
- ○ Draft documents (optional)
- ○ System logs (optional)
Smart Data Sharing
Share the right information with the right people at the right time - without exposing everything.
Transaction-Specific Sharing
Share individual transactions with clients, lenders, or agents without giving access to your entire portfolio. Each person sees only what they need for their deal.
- • Buyers see their property documents only
- • Lenders access financial docs for their loan
- • Agents view deals they're involved in
Permission Controls
Granular control over what shared users can do with your documents.
- • View Only: Read documents, no downloads
- • Download: Save copies to their device
- • Comment: Add notes and questions
- • Upload: Add documents to folders
Time-Limited Access
Share links that automatically expire after closing or a set time period.
- • Links expire after closing date
- • Custom expiration dates
- • Revoke access instantly anytime
- • Access logs show who viewed what
Secure Client Portals
Branded client portals that look professional and keep sensitive data secure.
- • Password-protected access
- • Your branding and logo
- • Mobile-friendly interface
- • Email notifications for updates
Real-World Sharing Examples
👥 Buyer's Portal
Share with your buyer clients:
- • Purchase agreement (view only)
- • Inspection reports (download allowed)
- • Loan status updates (view only)
- • Closing checklist (interactive)
🏦 Lender Access
Controlled sharing with lenders:
- • Purchase contract (view/download)
- • Property appraisal (upload allowed)
- • Income documentation (view only)
- • Expires automatically after closing
Data Ownership & Portability
Your data belongs to you, not to us. You should never feel locked into any software platform.
100% Data Ownership
- You own all transaction data, documents, and communications
- We never claim ownership or rights to your business information
- Your data cannot be used for any purpose without your explicit consent
- We never sell, share, or monetize your transaction information
Complete Export Capabilities
Export your data in standard formats that work with any system:
- Documents: Original PDFs, Word docs, Excel files
- Transaction Data: CSV, Excel, or JSON formats
- Communications: Email archives with attachments
- Folder Structure: Maintains your organization
Export Options: Individual transactions, date ranges, complete portfolio, or custom selections
No Vendor Lock-In
We believe great software keeps customers by providing value, not by holding data hostage:
- ✓ Export all data anytime, even during free trial
- ✓ No restrictions on data exports after cancellation
- ✓ Standard formats work with other platforms
- ✓ We'll help you migrate if you choose to leave
Migration Support: If you decide DocJacket isn't right for you, we'll help you export and organize your data for other systems.
Data Retention Policy
We keep your data available even after account cancellation:
Full access after cancellation for complete export
Read-only archive access for emergency retrieval
Backup retention for compliance and legal requirements
Financial-Data Handling (GLBA)
Some transaction documents may contain nonpublic personal information (NPI). DocJacket follows a GLBA-aligned safeguards program and processes NPI only to provide the contracted service.
See Privacy Policy → GLBA Disclosure for scope, use, and security controls.
Advanced Data Protection Features
Beyond basic backup and recovery, DocJacket includes advanced features designed specifically for real estate transaction coordination:
Document Authenticity Verification
Digital signatures and checksums verify that important documents haven't been tampered with.
- • Cryptographic hashes detect any changes
- • Digital timestamps prove when documents were created
- • Integration with major e-signature platforms
Audit Trails
Complete history of who accessed what documents and when - essential for compliance.
- • Every document view, download, and share logged
- • IP address and device tracking
- • Export logs for regulatory compliance
Automated Compliance Monitoring
AI monitors your transactions to ensure you're meeting state and federal record-keeping requirements.
- • RESPA compliance checking
- • State-specific retention period tracking
- • Missing document alerts
Disaster Recovery Testing
We regularly test our backup and recovery systems to ensure they work when you need them most.
- • Monthly recovery drills and testing
- • Recovery time objective: 4 hours maximum
- • Recovery point objective: 15 minutes maximum
Data Protection Comparison
See how DocJacket's data protection compares to common alternatives used by transaction coordinators:
| Feature | DocJacket | Google Drive Only | Local Storage | Basic Cloud Storage |
|---|---|---|---|---|
| Automatic Daily Backups | ✅ | ⚠️ Limited | ❌ | ⚠️ Basic |
| Point-in-Time Recovery | ✅ 35 days | ⚠️ 30 days | ❌ | ❌ |
| Document Version History | ✅ Unlimited | ⚠️ 100 versions | ❌ | ❌ |
| Geographic Redundancy | ✅ Multi-region | ✅ | ❌ | ⚠️ Varies |
| Granular Sharing Controls | ✅ Advanced | ⚠️ Basic | ❌ | ⚠️ Basic |
| Compliance Audit Trails | ✅ Complete | ⚠️ Limited | ❌ | ❌ |
| Real Estate Specific Features | ✅ Built-in | ❌ | ❌ | ❌ |
| 99.9% Uptime SLA | ✅ Guaranteed | ⚠️ No SLA | ❌ | ⚠️ Varies |
Bottom Line: DocJacket provides enterprise-grade data protection designed specifically for real estate professionals, with features that generic cloud storage can't match.
Getting Started with Data Protection
Setting up comprehensive data protection with DocJacket takes just a few minutes:
Sign Up & Import
Create your account and import existing transactions from email, spreadsheets, or other systems
Connect Cloud Storage
Optional: Link your personal cloud storage for automatic syncing and additional backup protection
Configure Sharing
Set up client portals and sharing preferences for each transaction type you handle
Free Protection
Try all data protection features are free. Import your existing transactions and see how DocJacket keeps your data safer than ever before.
- Full access to all backup and recovery features
- Cloud storage integration included
- Unlimited document storage during trial
- Export all data anytime, even during trial
Frequently Asked Questions
What happens to my data if I cancel my subscription?
You have 30 days of full access to export all your data in standard formats. After 30 days, we maintain read-only archives for 90 days for emergency access, and backup retention for 365 days for compliance purposes.
Can I export data for specific time periods or transactions?
Yes, you can export individual transactions, date ranges, specific document types, or your complete portfolio. All exports maintain folder structure and include metadata.
How does cloud storage integration work with my existing folders?
DocJacket creates a dedicated "DocJacket Transactions" folder in your cloud storage and syncs transaction data there. It doesn't interfere with your existing folder organization.
What's the difference between your backups and personal cloud sync?
Our enterprise backups provide point-in-time recovery and are optimized for business continuity. Personal cloud sync gives you ownership of file copies in your own storage accounts. Together, they provide maximum protection.
How quickly can you restore data if something goes wrong?
Our Recovery Time Objective is 4 hours maximum, meaning your data will be fully accessible within 4 hours of any incident. For most issues, recovery happens in minutes.
Do you ever access or use our transaction data?
Never. We maintain a zero-access policy for customer data. DocJacket employees cannot access your transactions, documents, or communications. Even for support, we ask you to share specific information rather than accessing your account.
Contact Our Data Protection Team
Questions about data protection, backup policies, or compliance requirements? Our team is here to help:
Data & Backup Support
support@docjacket.com
For questions about backups, exports, and data recovery
Compliance & Integration
enterprise@docjacket.com
For compliance documentation and enterprise integrations
Last updated: October 25, 2025